Company Policy Acknowledgement

Quality Policy

COD: HR-POL

Version: 2

Updated: 06/06/2024

Introduction

CapraGroup (“the Company”) is committed to providing exceptional services that consistently meet or exceed our clients' expectations and contractual obligations. We achieve this through a dedication to continuous improvement and a robust Integrated Management System (IMS) that adheres to the principles of ISO 9001:2015.

Purpose

This Quality Policy outlines the Company unwavering commitment to quality and defines the core principles that guide our approach to delivering superior security and additional services of the business. It serves as a framework for setting quality objectives, establishing processes, and ensuring continuous improvement across the Company and related entities.

Scope

This policy applies to all employees, contractors, vendors, processes, and activities within the Company that contribute to the delivery of our services.

Policy

CapraGroup is dedicated to the following quality principles:

• Client Focus: We prioritise understanding and exceeding our clients' needs and expectations.

• Process Approach: We establish, implement, and continually improve interconnected processes.

• PDCA Cycle: Plan, Do, Check, Act for continual improvement.

• Measurable Objectives: SMART objectives reviewed annually.

• Non-Conformance Management: Robust NCI Register.

• Defect Prevention: Preventive controls and monitoring.

• Resource Management: Adequate personnel, infrastructure, and information.

• Competence & Training: Ongoing employee development.

• Communication: Clear understanding of quality responsibilities.

• Continual Improvement: Ongoing IMS enhancement.

This policy and associated procedures will be reviewed annually or upon legislative changes, prior to internal IMS audits.

Workplace Health and Safety Policy

COD: HR-POL

Version: 2

Updated: 31/05/2024

Introduction

CapraGroup (“the Company”) is committed to providing a safe and healthy workplace, safe working methods, and safe equipment. Workplace health and safety is integral to job performance.

Purpose and Scope

This policy outlines responsibilities to maintain a safe workplace. Obligations are not contractual and may be amended at any time.

Company Commitments

• Integrating WHS into all operations

• Identifying hazards and controlling risks

• Complying with WHS legislation

• Providing training and supervision

• Supporting injury management and rehabilitation

Employee Responsibilities

• Follow safe work practices

• Report hazards, injuries, or illnesses immediately

• Use safety equipment correctly

• Promote a safe workplace

Communication and Consultation

Employees are actively involved in safety through reporting, meetings, and consultation.

Workplace Injuries – Rehabilitation and Return to Work

• Prompt injury reporting

• Medical intervention

• Meaningful return-to-work duties

• Continuous improvement

Acknowledgement: By signing below, I confirm compliance with this policy.

Environmental Impact Policy

COD: HR-POL

Version: 2

Updated: 06/06/2024

Introduction

CapraGroup recognises the importance of environmental stewardship and minimising environmental impact.

Policy Statement

• Environmental protection

• Legal compliance

• Continuous improvement

• Stakeholder communication

Environmental Management System (ISO 14001:2015)

• Identify environmental aspects

• Assess impact significance

• Set objectives and targets

• Implement operational controls

• Monitor and improve performance

Acknowledgement: By signing below, I confirm compliance.

Code of Conduct Policy

COD: 01

Version: 2

Updated: 01/06/2024

Introduction

CapraGroup requires all employees to uphold the highest standards of ethics and professionalism.

Standards of Conduct

• Compliance with all laws and policies

• Honesty, integrity, and professionalism

• Respectful and non-discriminatory behaviour

• Protection of Company reputation and property

• Confidentiality during and after employment

Failure to comply may result in disciplinary action including termination.

Acknowledgement: By signing below, I confirm compliance.

Hands-Off Policy

COD: HR-POL

Version: 1

Updated: 01/03/2023

Policy Summary

Personnel must avoid physical intervention unless there is a direct physical threat. De-escalation and withdrawal (TAP OUT) is required wherever possible.

• Use verbal de-escalation

• Call management and support

• Use reasonable force only as last resort

• Notify police immediately after detainment

• All incidents reviewed internally

Acknowledgement: By signing below, I confirm compliance.

Fit For Work Policy

COD: OPS-02

Version: 1

Updated: 17/11/2025

Purpose

• Ensure safe performance

• Manage impairment risks

• Support employee wellbeing

Breaches

• Drug or alcohol use

• Positive test results

• Refusal to test

Acknowledgement: By signing below, I confirm compliance.

Personnel Declaration

• I am fit for work

• I understand my obligations

• I hold required licences

• I will notify the Company of changes

Final Acknowledgement:

By signing below, I confirm that I have read, understood, and agree to comply with all Company policies listed above.